Introducing the Carolina Flex Pass for Men's Basketball
Starting this season, Carolina Basketball fans will have a new way to purchase tickets to see the Tar Heels in the Smith Center with the Carolina Flex Pass.
The Carolina Flex Pass for men's basketball gives you the flexibility to build a multi-game ticket package your way at the best price. Select from 16, 24, or 32 passes and exchange them for tickets at any point during the season, while inventory remains! Whether you want to bring a group to a game, attend several games throughout the season, or a combination of both, you have the power to decide how and when to use your passes.
2026-2027 Carolina Flex Pass Pricing
16 passes: $704 ($44 per pass)
24 passes: $912 ($38 per pass)
32 passes: $1,024 ($32 per pass)
*processing fees not included
The Carolina Flex Pass is on sale now at the link below. Once purchased, your selected quantity of flex passes will be added to your GoHeels account. You may begin exchanging your flex passes for tickets on Thursday, October 15 at 10am ET, when single game tickets go on sale to the public.
Read on for more details about the Carolina Flex Pass, how to exchange your flex passes for tickets, frequently asked questions, and more.
If you have additional questions, please contact the Carolina Athletics Ticket Office at 919.962.2296 or at tickets@unc.edu.
- One pass is good for one ticket to a regular home season game, once exchanged.
- Passes must be exchanged for a valid game ticket prior to entry. Exchanges can be made up until game time.
- Passes and/or tickets cannot be transferred or resold.
- The account holder must be present for the game.
- Exchanges must be processed online through your GoHeels account prior to entry for the game. Exchanges cannot be processed in person at the Ticket Office or at the door on game day.
- No refunds will be provided for unused passes at the end of the season.
- No unused passes will roll over to the following season.
- Passes can be exchanged for tickets to any game with primary inventory available. Inventory may vary by game and time of exchange, and inventory is not guaranteed for all games.
- Passes can be exchanged starting Thursday, October 15 at 10am ET, when single game tickets go on sale to the public.
- Rams Club members requesting tickets through the Rams Club Single Game Request period will be assigned prior to inventory being made available for exchanges.
CAN I PURCHASE MORE OR LESS THAN THE 16, 24, OR 32 QUANTITIES?
You can purchase multiple Flex Pass packages, but Flex Passes are only sold in quantities of 16, 24, or 32 passes. For example, you can purchase one 32-pass package and one 16-pass package for a total of 48 flex passes, but you cannot purchase more or less than the set 16, 24, or 32 quantity packages.
CAN I PURCHASE A FLEX PASS AS A GIFT FOR A FRIEND OR FAMILY MEMBER?
Carolina Flex Passes and tickets cannot be transferred or resold. The account holder and original purchaser of the Flex Pass must be in attendance at every game Passes are exchanged for, as the tickets will be tied to the original purchaser's account.
WHAT SEAT LOCATIONS CAN I CHOOSE FROM TO EXCHANGE MY FLEX PASS FOR TICKETS?
You can choose to exchange your Flex Pass for any available inventory for the game! When exchanging your passes via your GoHeels account, the seat map for the game will display and you can select seats from available inventory. Inventory is always changing, so we recommend keeping an eye on seat maps to score the best possible seats.
DO I HAVE TO PAY A PRICE DIFFERENCE WHEN EXCHANGING MY FLEX PASSES FOR TICKETS?
You will not be charged a price difference between the cost of your Flex Pass and the cost of the seat locations you choose! Your Flex Pass price is locked in, and can be exchanged for available inventory at any price level.
CAN I RECEIVE A REFUND FOR ANY UNUSED FLEX PASSES AT THE END OF THE SEASON?
No, refunds will not be offered for unused Flex Passes at the end of the season.
CAN I ROLL OVER ANY UNUSED FLEX PASSES TO NEXT SEASON?
No, unused Flex Passes cannot be rolled over to the following season.
HOW FAR IN ADVANCE OF A GAME CAN I EXCHANGE MY FLEX PASSES FOR TICKETS?
You can exchange your Flex Passes for tickets beginning Thursday, October 15 at 10am ET when single game tickets go on sale. Flex Passes can be exchanged at any point before tip off. You could secure your seats several weeks in advance of the game, or wait until the week of the game or even the day of the game to see what inventory becomes available. Keep in mind that inventory is always changing as we receive returned tickets from visiting teams, season ticket holders, and more that will become available for Flex Pass purchasers to claim. However, we cannot guarantee what inventory, if any, we'll have returned to us or when it will become available.
I'VE EXCHANGED FLEX PASSES FOR A GAME ALREADY, BUT NOW THERE'S BETTER INVENTORY AVAILABLE FOR THE SAME GAME. CAN I CHANGE MY SEAT LOCATION?
All sales and exchanges are final. If you exchange Flex Passes for tickets to a game then find a better seat location that's available later, we cannot move your previously exchanged seats to the better location.
CAN I HAVE MY TICKETS PRINTED?
Once your Flex Passes are exchanged for tickets, your digital tickets will be added to your GoHeels account and must be downloaded to your mobile device's digital wallet before game day. Printed tickets are not available. For download instructions, click here.
Exchanging your Flex Passes for tickets will be done online through your GoHeels account. You can process your exchange on either a computer or a mobile device, and exchanges can be processed up to tip off for the game. See below for step-by-step instructions as well as video guides to process your exchanges.
- Log into your GoHeels account, then select Exchange under My Tickets on the My Account homepage.
- Select your Flex Pass package on the Exchange page. If you have purchased multiple Flex Pass packages, each package will be displayed here.
- Select each Flex Pass you'd like to exchange for a ticket by clicking the checkbox next to each pass, then select Next.
- Select the event you want to attend.
- Select your seats from the available inventory displayed on the seat map, then select Add To Cart.
- Choose Mobile Delivery for your ticket delivery method. Tickets are digital only and cannot be printed.
- Review your exchange, then select Yes, Submit Exchange to confirm your exchange and receive your tickets in your GoHeels account.
- You will receive a confirmation email once you have successfully exchanged your Flex Passes for tickets.
HOW TO EXCHANGE VIA COMPUTER
HOW TO EXCHANGE VIA MOBILE DEVICE
